Terms of Hire
In these terms and conditions, the “Owner” means Albany Event Hire, “Hirer” means any person, company, corporation or Government Agency or it’s representative who shall hire equipment and/or engage the services from the Owner, “Packaging Items” includes (but is not limited to) boxes, dividers, tubs and covers.
The equipment supplied for hire expressly remains the property of the Owner.
The Owner has quality control procedures in place. All hire equipment is thoroughly checked, counted and cleaned prior to delivery or collection from the Owner’s premises. It is the hirer’s responsibility to check all of the ordered hire equipment upon delivery or collection and must notify the owner of any breakages or missing items within twelve (12) hours of receiving the goods/hire equipment.
The Hirer acknowledges that it is aware of the proper use for which the goods/hire equipment are designed, has inspected the goods/hire equipment, and expressly agrees that the goods/hire equipment are:
2.1 in clean condition;
2.2 in satisfactory working order/fit for purpose; and
2.3 of the quantity and specifications as ordered.
3. Charges and Terms
The Hirer will pay hire charges at the rate and in the manner specified from the commencement date of the hire until the goods/hire equipment are returned by the Hirer to the premises of the Owner, or the Hirer notifies the Owner’s hire controller that the goods/hire equipment are ready for collection.
If the Hirer requests that the Owner transport the goods/hire equipment to and/or from the Owner’s premises, the Hirer shall pay the owner all charges and expenses incurred by the Owner in delivery, installing and/or collecting the goods/hire equipment in addition to the hire charges.
The Owner reserves the right to amend or revise its rate or prices without notice.
4. Loss, Damage and Cleaning
If upon return of the goods/hire equipment to the Owner the equipment is found by the Owner to be in an unclean condition and/or not in substantial working order, the Hirer shall pay the Owner the cost and expenses of restoring the goods/hire equipment to a clean condition and good working order. Hire items that include linen that are returned with burns, holes, rips, excessive staining and staple marks will be charged at full replacement cost. Linen returned unclean with stains including (bit not limited to) candle wax, mould, rust, graffiti and/or heavy beverage stains that are unable to be restored to a clean condition via ordinary laundering procedures, and are required to have expert cleaning (ie. Dry Cleaning), that will cost more than the ordinary expense, will be charged to the Hirer at the appropriate rate.
The hirer accepts full responsibility to compensate the owner for the value of goods/hire equipment or parts thereof which may be lost/damaged or stolen from the time of the commencement of the hire or delivery, whichever is earlier, until the goods are returned to the Owner’s premises or collected by him. This right shall not be prejudiced by or prejudice any other right under this agreement.
The Owner’s staff is not to be held liable for any breakages or missing items unless expressly evidenced and agreed between the Owner and the Hirer.
5. Hire Bond
A security bond may be required to cover hire items. Any missing, broken, chipped, unclean items returned will be charged for at replacement cost and/or cleaning cost and deducted from the bond amount. Hire items includes all packaging items and materials which may be charged for at full replacement cost.
Bond refunds will be sent via online banking within 14 days of the return date of the equipment. Items returned up to and including 30 days following the invoice date will be refunded in full.
The hirer hereby indemnifies and holds indemnified the owner from and against all claims, actions, suits, demands and expenses in any way arising from injury, death, loss of income or damage caused to the hirer or its property, or any other third parties or property, in respect of the equipment hired.
Hire items are not insured. The hirer is responsible for any loss, damage or breakage until the items are returned or collected.
8. Setup and Removal of Equipment
The owner is not responsible for the setup of equipment, unless otherwise expressly stated, and agreed in writing between the Owner and Hirer.
The Client may cancel an order. No cancellation by the client is valid unless it has been acknowledged in writing by Albany Event Hire.
Booking deposits paid are non-refundable and non-transferrable to cancellation, change of date or change-of-mind.
Cancellations before 14 days are eligible for a refund, less the 30% booking non-refundable, non-transferrable deposit and $95 administration fee.
Cancellations within 14 days prior to the event date will be refunded the delivery and pick up fees only. The hire items dollar amount will not be refunded as this is considered loss of opportunity.
These cancellation terms also apply to cancellation of individual items from any confirmed order.
Cancellations of bookings/events due to weather shall still be subject to the cancellation policy above. The hire company is in no way responsible for intemperate weather that may cause the client to cancel their booking.
10. Covid-19 Cancellation Policy
Our cancellation policy still stands as per our usual terms and conditions above that all deposit monies paid to Albany Event Hire are non-refundable.
No cancellation or postponement is valid unless it has been acknowledged in writing by Albany Event Hire.
Those that are required to change their event date due to coronavirus regulations impacting the ability for the event/booking to go ahead will be able to postpone their bookings and will receive a credit with Albany Event Hire to use at a later date which is convenient for all parties within 12 months of your original event date. Prices subject to change within the 12 month period.
Those that choose to cancel their booking more than 14 days before their event are eligible for a refund, less the 30% booking deposit and $95 administration fee.
Those that choose to cancel their booking within 14 days of their event date will be only refunded the delivery and collection fees and any labour charges on their booking.
The Hirer shall not remove the goods from the delivery site, without the written consent of the Owner, except for the purpose of returning the goods to the Owner’s premises.
12. Acceptance of Terms and Conditions
The Hirer hereby unconditionally accepts the above terms and conditions and acknowledges that its acceptance is a condition precedent to taking possession of the goods/services/hire equipment from the Owner